Privacy policy
1. Overview
Remutaka Shuttles respects your privacy. This policy explains how we collect, use, store, and share personal information when you visit our website, make an enquiry, request a quote, or book shuttle and transport services with us.
2. Information we may collect
We may collect personal information directly from you when you contact us, use our booking forms, email us, call us, or travel with us.
- Contact details, such as your name, email address, phone number, and booking or group name.
- Trip details, such as pickup and drop-off locations, travel dates and times, passenger numbers, routes, luggage, bikes, accessibility needs, and other transport requirements.
- Messages and notes you provide when making an enquiry or booking.
- Payment and invoice information, where relevant to your booking.
- Technical information from website logs, such as IP address, browser type, device information, pages viewed, and the date and time of visits.
3. How we use information
We use personal information to respond to enquiries, prepare quotes, manage bookings, provide shuttle and transport services, contact you about your travel, process payments, issue receipts or invoices, handle cancellations or changes, improve our services, maintain records, and meet legal or safety obligations.
We do not sell your personal information.
4. Sharing
We may share personal information where it is reasonably necessary to provide our services or operate our business. This may include sharing information with drivers, staff, booking software providers, payment processors, accounting providers, IT service providers, insurers, professional advisers, or other transport and service partners involved in your booking.
We may also disclose information if required or authorised by law, or where necessary to protect safety, prevent fraud, recover debts, or respond to a lawful request from a regulator or enforcement agency.
5. Storage and security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Information may be stored in email systems, booking systems, payment systems, accounting systems, cloud services, and business records used by us and our service providers.
No online system is completely secure. If you believe your information has been accessed or used incorrectly, please contact us as soon as possible.
6. Retention
We keep personal information for as long as reasonably required for the purpose it was collected, including to manage bookings, maintain business and accounting records, resolve disputes, meet legal obligations, and improve our services. When information is no longer needed, we will take reasonable steps to delete it or de-identify it.
7. Your rights
Under the New Zealand Privacy Act 2020, you can ask us to confirm whether we hold personal information about you, request access to that information, and ask us to correct it if it is wrong or incomplete.
To make a privacy request, contact us using the details below. We may need to verify your identity before responding. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner.
8. Cookies and analytics
Our website may use cookies, server logs, and analytics tools to understand how visitors use the site, improve performance, and measure enquiries or booking activity. Cookies are small files stored by your browser. You can usually disable or delete cookies through your browser settings, although some website features may not work as intended.
If we use third-party tools such as analytics, booking, payment, or embedded content providers, those providers may collect information under their own privacy policies.
9. Changes
We may update this privacy policy from time to time. The current version will be published on this page with the latest update date.
10. Contact
For privacy questions, access requests, or correction requests, contact us at tours@greenjersey.co.nz or 0800 2 EXPLORE.
Postal address: 16 Kitchener St, Martinborough 5711, New Zealand.
Last updated: May 2026